Our Thinking

OUR THINKING

Insights in a fast moving world

We’re passionate about what we do and we take a point of view on the subjects, sectors and technologies that affect our world. Read individual insights, written by our people, about the things that matter to us

The local UK high street in times of Covid-19

Designing universal products and services

Reimagining the new joiner’s onboarding experience

Developing service channels for a changing future

The value of designing for the future customer

SMEs: Opportunity in an overlooked, under-serviced economic sector?

Smarter long-term savings propositions for women

Loyalty is complicated

What's really in your wallet?