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Thumnbnail image for article titled Consumer Duty: A customer-led approach to tackling a transformational opportunity

Consumer Duty: A customer-led approach to tackling a transformational opportunity

Our thinking on Consumer Duty, what it means for organisations across the financial services industry and how they might go about the challenge in a…

Ryan Naranjo, +1 2 min

Recent articles

Thumnbnail image for article titled Bridging the Financial Vulnerability Gap

Bridging the Financial Vulnerability Gap

Will Shaw, +4 5 min

Thumnbnail image for article titled Competitive advantage in the age of AI implementation: the new frontier of digital transformation

Competitive advantage in the age of AI implementation: the new frontier of digital transformation

Tom Carr 17 min

Thumnbnail image for article titled The Circular Economy is coming

The Circular Economy is coming

Francesco Cagnola 7 min

Thumnbnail image for article titled Tackling misinformation with research and insight

Tackling misinformation with research and insight

Jonny Revell 8 min

Thumnbnail image for article titled Promoting sustainable behaviours

Promoting sustainable behaviours

Sergei Isakov, +4 2 min

Thumnbnail image for article titled Listening with our eyes and ears (remotely)

Listening with our eyes and ears (remotely)

Thumnbnail image for article titled The local UK high street in times of COVID-19

The local UK high street in times of COVID-19

Peter Neufeld, +4 1 min

Thumnbnail image for article titled Designing universal products and services

Designing universal products and services

Theresa Clifford 6 min

Thumnbnail image for article titled Re-imagining the new joiner’s onboarding experience

Re-imagining the new joiner’s onboarding experience

KR

Karen Rozenbaum 14 min

Thumnbnail image for article titled Developing service channels for a changing future

Developing service channels for a changing future

Desmond Kiernan 5 min

Thumnbnail image for article titled The value of designing for the future customer

The value of designing for the future customer

Giles Powdrill 4 min

Thumnbnail image for article titled SMEs: Opportunity in an overlooked, under-serviced economic sector?

SMEs: Opportunity in an overlooked, under-serviced economic sector?

Charles Dorey 10 min

Thumnbnail image for article titled How can we design smarter long-term savings propositions for women?

How can we design smarter long-term savings propositions for women?

Theresa Clifford 7 min

Thumnbnail image for article titled Loyalty is complicated

Loyalty is complicated

Jane Thomas 5 min

Thumnbnail image for article titled What's really in your wallet?

What's really in your wallet?

Victoria O'Callaghan 7 min

Thumnbnail image for article titled How human behaviour is changing during COVID-19

How human behaviour is changing during COVID-19

Joel Bailey, +4 2 min

Thumnbnail image for article titled Managing cognitive overload during COVID-19

Managing cognitive overload during COVID-19

Shagun Seth 4 min

Thumnbnail image for article titled When design fails: Not forgetting business viability in search of customer desirability

When design fails: Not forgetting business viability in search of customer desirability

Sergei Isakov, +1 5 min

Thumnbnail image for article titled The shifting landscape of employee experience

The shifting landscape of employee experience

Joel Bailey 3 min

Thumnbnail image for article titled The business value of NPS

The business value of NPS

Jane Thomas 3 min

Thumnbnail image for article titled Simplicity: It's a state of mind

Simplicity: It's a state of mind

Richard Thompson 7 min

Thumnbnail image for article titled Beyond accessibility: Designing for vulnerability

Beyond accessibility: Designing for vulnerability

Oliver Shreeve 5 min