Oliver plans and leads research to produce actionable insight informing the human-centred design of products and services. He has diverse experience in international projects that span public services, energy, healthcare, financial services and the humanitarian sector.
He is skilled in using a mix of methods to gain and communicate a deep understanding of the problem space at hand. His research has successfully informed the design of digital products, processes, physical spaces and business propositions. Beyond research, he also led the design of processes and software used in complex humanitarian crises.