The local UK high street in times of COVID-19
We tell the stories of how the local high street businesses we all know are navigating through this extraordinary crisis.
Peter Neufeld, +4 • 1 minute readOliver Kastner
Principal Design Researcher, Research & Insight Practice Director
Lead mixed-method researcher with experience leading cross-functional teams across public services, energy, healthcare, financial services and the humanitarian sector.
Oliver plans and leads research to produce actionable insight informing the human-centred design of products and services. He has diverse experience in international projects that span public services, energy, healthcare, financial services and the humanitarian sector.
He is skilled in using a mix of methods to gain and communicate a deep understanding of the problem space at hand. His research has successfully informed the design of digital products, processes, physical spaces and business propositions. Beyond research, he also led the design of processes and software used in complex humanitarian crises.