Experience Matters

Are you?

  • Intuitively creative and able to deliver innovative conceptual thinking, but with an analytical mindset
  • Experienced (5+ years) in Service Design with a related degree (Masters desirable)
  • Well-versed in design in general, and comfortable with related design disciplines like Visual Design, UXD, IA, UI design, Spatial Design, Business Design, Organisation Design
  • Equipped with design research skills across qualitative and quantitative methodologies and experienced in how to use them effectively
  • Able to scope, set up and lead customer research (both contextual in-depth and remote large-scale)
  • Well-versed in business and organisational systems
  • People-centred, from research through to delivery
  • Proficient in Adobe CS

Can you?

  • Lead client engagements with support from the Principal Consultant and Practice Director
  • Identify and act on opportunities within projects to pass on to the Client Services and New Business teams for on-sell and up-sell and contribute to new business proposals as required
  • Inspire and lead clients and small teams with the delivery of high quality insight and design as directed by the Client Director, Managing Consultant and Programme Manager
  • Supervise the day-to-day work of a small, multi-disciplinary project team
  • Support the Practice Director in the recruitment and allocation of resources for projects
  • Support methodology leadership for the practice area and work with the Practice Director to implement new methodologies
  • Help to develop and deliver specialist training to embed EY-Seren’s methodologies
  • Attend and contribute to industry events
  • Deliver compelling, articulate presentations using various tools and techniques to support spoken content
  • Actively seek collaboration with relevant disciplines to deliver blended solutions
  • Oversee tasks assigned to Consultants
  • Authoritatively and diplomatically steer, instruct and challenge clients
  • Actively develop your knowledge of the full range of Service Design techniques and work with the Principal Consultant and Practice Director to apply them to client projects
  • Line manage one or two consultants (Junior to Consultant)

Click here to find out more and apply.

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