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Ryan Naranjo

Principal Designer, Service Design


Service designer with deep financial services experience and a passion for designing and delivering financial products and service models which are human-centric, drive better financial behaviours, address vulnerability and improve consumer financial wellbeing.

Articles by Ryan

Consumer Duty: A customer-led approach to tackling a transformational opportunity

Our thinking on Consumer Duty, what it means for organisations across the financial services industry and how they might go about the challenge in a…

Ryan Naranjo, +1 • 2 minute read

Bridging the Financial Vulnerability Gap

In the latest edition of Human Signals, we focus on the highly topical subject of the human experience of financial vulnerability.

Will Shaw, +5 • 5 minute read