With experience from leadership positions at Fjord, Accenture, Digitas LBI, and cxpartners, Dan shapes transformation approaches and coaches cross-functional teams to execute highly effective service design and organisation design programmes.
His transformation work has delivered numerous measurable impacts for client organisations. Firstly by improving the lives of customers through faster task completion, expectation alignment, and a greater brand trust. Secondly, it has also led to happier employees, more productive teams, and a more efficient operation. It is this dual aspect that catalyses increased revenue, service adoption and cost saving, time and time again.