Beyond accessibility: Designing for vulnerability

Published by EY-Seren

From its inception, digital services design has designed mindfully for accessibility issues. However, accessibility best-practice may not cater adequately for different types of vulnerability. So, how best can we approach designing for vulnerable customers?

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The new UX - it’s all talk

Published by EY-Seren

UX is changing. You may have noticed that UX designers are spending less and less time at their desks, doing UX. They’re spending their time talking to people, whether at other people's desks, in workshops or stood up in front of white boards—decorating it with post-it notes. But what are they doing? And when do they do their UX work?

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