The new UX - it’s all talk

Published by EY-Seren

UX is changing. You may have noticed that UX designers are spending less and less time at their desks, doing UX. They’re spending their time talking to people, whether at other people's desks, in workshops or stood up in front of white boards—decorating it with post-it notes. But what are they doing? And when do they do their UX work?

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Are you suffering from innovation fatigue?

Published by Jon Stephens

It seems you can’t move in Shoreditch these days for the plethora of corporate labs, innovation units and pop-up concept stores. Everyone from big consumer brands famed for innovation like Nike and Ikea to more traditional companies like Aviva, Astra Zeneca.

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Innovation in banking: focus on the customer

Published by EY-Seren

Customer behaviours and expectations are changing at an ever increasing pace. This is driven by technology ubiquity and habits set by internet companies that have largely come to life over the last decade and a half. As a result, the gap between what customers expect from banks and what banks can deliver is wider than ever, states the newest British Banking Association, Seren and EY report The Way We Bank Now.

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