The future of banking is the past

Published by Nick Parminter

There are quite literally thousands of articles doing the rounds that describe a “technology-led revolution” of traditional financial services. Almost every startup bank, fintech company, design agency or technology provider has affirmed with great confidence that the new banking landscape will lead to the rapid demise of the traditional bank.

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Innovation in banking: focus on the customer

Published by EY-Seren

Customer behaviours and expectations are changing at an ever increasing pace. This is driven by technology ubiquity and habits set by internet companies that have largely come to life over the last decade and a half. As a result, the gap between what customers expect from banks and what banks can deliver is wider than ever, states the newest British Banking Association, Seren and EY report The Way We Bank Now.

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5 Customer-Centred Ideas for the Future of Retail Banking

Published by Ben Rubin

Banks talk a lot about putting customers at the heart of their business. Seren helps them put their money where their mouth is. To come up with five big ideas for the future of banking, we worked with creative consumers from across the globe.

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