EY-Seren

Experience Matters

Are you?

·       Intuitively creative and able to deliver innovative conceptual thinking, but with an analytical mindset

·       Experienced (5+ years) in Service Design with a related degree (Masters desirable)

·       Well-versed in design in general, and comfortable with related design disciplines like Visual Design, UXD, IA, UI design, Spatial Design, Business Design, Organisation Design

·       Equipped with design research skills across qualitative and quantitative methodologies and experience in how to use them effectively in collaboration.

·       Able to scope, set up and lead customer research, both contextual in-depth and remote large-scale

·       Well-versed in business and organisational systems

·       People-centred, from research through to delivery

·       Proficient in Adobe CS


Can you?

·       Lead client engagements with support from the Principal Consultant and Practice Director

·       Identify and act on opportunities within projects to pass on to Client Services and New Business for on-sell and up-sell and contribute to new business proposals as required

·       Inspire and lead clients and small teams with the delivery of high quality insight and design as directed by the Client Director, Managing Consultant and Programme Manager

·       Supervise the day to day work of a small, multi-disciplinary project team

·       Support the Practice Director in the recruitment and allocation of resource for projects

·       Support methodology leadership for the practice area and work with the Practice Director to implement new methodologies

·       Help to develop and deliver specialist training to embed Seren’s methodologies

·       Attend and contribute to industry events

·       Deliver compelling, articulate presentations using various tools and techniques to support spoken content

·       Actively seek collaboration with relevant disciplines to deliver blended solutions

·       Oversee tasks assigned to Consultants

·       Authoritatively and diplomatically steer, instruct and challenge clients

·       Actively develop their knowledge of the full range of service design techniques and work with the Principal Consultant and Practice Director to apply them to client projects

·       Line manage one or two consultants (Junior to Consultant)

Click here to find out more and apply.

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