INSIGHTS: The future financial well-being of the mass affluent market

Published by EY-Seren

From customer advocacy as a tool to engage new customers, to retaining the existing ones with digital solutions strategically tailored to their needs, we have delved into the world of wealth and asset management from the customer perspective. Read our new report now to help your customers better engage with their financial planning, and safeguard their financial well-being...

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Read: Empathy, the foundation of humanist design

Published by EY-Seren

Empathy is the ability to understand, identify and share another person’s emotions, experiences, goals and motivations. How, as practitioners, do we develop empathy and embed it into our projects to provide impactful and successful solutions?

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Simplicity: It's a state of mind

Published by EY-Seren

Design is about communication. How can we, as designers, ensure the work we produce communicates effectively with clients and customers?

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